Shipping Rate

Our standard service in the Netherlands is POST NL and UPS / DPD in Europe and the rest of the world.

Netherlands:

Orders above € 50 will be shipped for free, under € 50 will be charged a flat rate of €5.95. Local pickup or alternative delivery service available. 

 

European Union:

Orders above € 75 will be shipped for free, under €75 will be charged a flat rate of €14.95*

*Orders to Greece, Cyprus and Scandinavia (SE,NO, DK, FI) will be charged a flat rate of €30. 

 

The rest of the world:

Orders above €170 will be shipped for free, under €170 will be charged a flat rate of €35.**

**For the long-distance and bulky orders ​to USA, Canada, Israel, Middle East and Australia we will charge €35 for the orders below 3kg and €70 for the order with the weight of  3 kg -10 kg.

 

How long will it take for my package to arrive?

We will process your order as soon as possible, usually within 1-3 working days.

Usually, parcels within the EU will arrive at your door in 2-3 working days after being processed.

For the rest of the world, the parcel will arrive at your door in 3-7 working days after being processed. 

Note:

Orders are shipped to the shipping address as provided at checkout. We are not responsible for orders sent to incorrectly provided addresses or orders that are lost due to delivery to an unsecured location. Please contact us at support@moychay.nl when you have any further questions.

Can I get my package faster?

If you have a shipping preference such as express mails, please contact us in advance and we will arrange the ideal shipping methods based on your choice.

Do I need to pay the tax or duty on my own?

Yes. If any tax or duty is applied in your country, we will be not obligated for it and you have to cover it yourself.

 

 

Returns

Within 14 days after you receive your package, you are able to return it if you are not satisfied. The products have to be unopened.
If the above requirements are met, Moychay pays your complete purchase amount back from the returned products within 5 days after receiving the returned product.
If a part of the products is returned, only that part will be compensated.
 

Payments

On our site, you can pay safely with IDeal, Paypal and various Creditcards (Visa and MasterCard). We will pay the transaction costs from PayPal and creditcard payments for you.

Directly after your payment is confirmed, we will safely pack your teas and/or tea-ware and ship it to you as soon as possible!